small-logo
Need help now? Call 216.321.7774

Hey ! Wait a Minute !

The Cleveland Metropolitan Bar Association has a new video series titled Hey ! Wait a Minute !, allowing their members to talk for just 60 seconds on topics of interest. Here, Bruce Hennes uses his minute to talk about “The Court of Public Opinion.” For the short video, click here. In our last issue, Bruce […]


How to Tell Customers Bad News

Whether you agree with Lanny Davis’ politics or not, he has some excellent insights when it comes to crisis management.  Here he is, writing for The Impact Lawyers… When managing a crisis, communication skills are often contradicted by the human instinct to put the best light on bad news. Specifically, there are three natural, human […]


The Evolutionary Reason We Can’t Shake Public Speaking Fear

By Amy Boone, writing for Ethos3… The human race has made huge leaps in technology and science. We understand more than ever about the neuroplasticity of our brains. We use social media and technology to connect with strangers all over the planet. And we enjoy medical advancements that extend our life expectancy and fight back […]


To Navigate the Dangers of the Web, You Need Critical Thinking – But Also Critical Ignoring

Sam Wineburg, Professor of Education and History at Stanford University, writing for The Conversation… The web is a treacherous place. A website’s author may not be its author. References that confer legitimacy may have little to do with the claims they anchor. Signals of credibility like a dot-org domain can be the artful handiwork of a Washington, […]


Lawyers & Outrage Management – What Can Outrage Management Offer the Legal Process?

In the last issue of this newsletter, we brought to you Part #1 of an article written by Dr. Peter Sandman titled Lawyers and Outrage Management – Why Do Attorneys Usually Dislike Outrage Management?  You can read that article here.  We hope you agree that this article is still very much on-point and relevant, with lessons […]


Why Misinformation Persists and Thrives: The “Grand Conflict Against Scheming Enemies”

by Howard Fencl, Hennes Communications Hat’s off to Max Fisher of the New York Times for settling a question roiling dinner tables and family rooms across the country in this ceaseless topsy-turvy age of misinformation: How on earth can people believe the outlandish viral nonsense that persists and thrives on social media? Child sex trafficking […]


Lessons From the Pandemic: Gearing Up for the 2021-22 School Year

By Thom Fladung, Hennes Communications The title says “schools,” but everything below is applicable to all businesses, organizations and professional service firms. Congratulations, School Leaders. You survived 2020-21 – a school year unlike any other, featuring the continuation of a public health pandemic, the most hyper-charged political atmosphere in memory and social justice issues that […]


Lawyers & Outrage Management – Why Do Attorneys Usually Dislike Outrage Management? 

Regular readers of this newsletter know that one of our favorite writers and consultants is Dr. Peter M. Sandman. Creator of the “Risk = Hazard + Outrage” formula for risk communication, Peter Sandman is one of the preeminent risk communication speakers and consultants in the United States today, and has also worked extensively in Europe, […]


Contact Us

Your name Organization name Describe your situation Your phone number Your email address
Leave this as it is