By Edward Segal for Forbes As Southwest Airlines struggles to recover from its weather-related meltdown, crisis management and crisis communication lessons have already emerged that business leaders should keep in mind before they have to confront their own crisis. The Importance Of Modernization “The biggest lesson other business leaders can take from the Southwest implosion is […]
University Teams with Crisis Communications Expert Bruce Hennes in New Offering A new partnership between Ohio University’s Scripps College of Communication and Hennes Communications will allow communication professionals the opportunity to earn one credit hour towards a 12-hour graduate certificate in crisis communication. Anyone attending certain seminars taught by Hennes Communications, a crisis communications firm based in Cleveland, […]
By Alexandra Tremayne-Pengelly for the Observer… Bob Dylan and publisher Simon & Schuster apologized for selling books which they claimed contained Dylan’s handwritten signature, after fans realized the autographs were not authentic but automated reproductions. A collection of essays by Dylan, titled The Philosophy of Modern Song, was released at the beginning of November. Around […]
By Jason Aten for Inc…. This week, Elon Musk turned his attention away from reviewing code just long enough to pick a fight with, of all companies, Apple. Musk, it appears, recently discovered that his plans to turn Twitter into a subscription business is at the mercy of both Apple’s App Store commission and its […]
From Jason Zinoman at The New York Times No one knows what an egg yolk omelet is, but we all know that TV hosts should be relatable. Or should they? That didn’t do Ellen DeGeneres any favors. Not since Humpty Dumpty has an egg made such a mess. Last night, one week and countless […]
By Thom Weidlich for PRCG | Haggerty LLC Talk about a reputational challenge. The heat keeps turning up on ex-NFL quarterback Brett Favre. As part of a larger scandal, he’s alleged to have pressured Mississippi officials to turn over $8 million in welfare funds for his pet projects, including a volleyball stadium at his alma […]
By Harriet Lerner Ph.D. for Psychology Today I’ve been studying apologies—and the people who can’t give them—for more than two decades. But you don’t need to be an expert on the subject to recognize when a bad apology flattens you. Here’s a list of the nine essential ingredients of a true apology. The next time you […]
Introduction by Bruce Hennes, Hennes Communications Hennes Communications was founded in 1989 as a full-service public relations firm. In 2001, after the 9/11 terrorist attacks, we became one of the few firms in North America focused exclusively on crisis management and crisis communications. Since then, we frequently work with attorneys, who tend to be the […]
By Nora Jacobs, Hennes Communications For organizations responding to sudden, catastrophic crisis events, one of the most challenging decisions to make involves determining what to say and when to say it. Wait until all the facts have been gathered and you risk not being part of the critical first news cycle, which often sets […]
By Kareem Abdul-Jabbar Four months after slapping Chris Rock in front of millions of people, Will Smith has posted an emotional video apology asking for forgiveness and understanding. Undoubtedly, the question in many people’s minds is whether the apology is a sincere expression of remorse or a desperate attempt to salvage an imploding career. Following […]