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After a Slow Start, Starbucks Mounts a Textbook Response to Events in Philadelphia

[By Nora Jacobs, Hennes Communications] Starbucks is certainly no stranger to controversy.  Past dust-ups include its “war on Christmas,” the year the company issued a simple red cup for the holidays, and the campaign designed to improve race relations built on asking baristas to write “RaceTogether” on coffee cups.   Both of those efforts were minuscule […]


The Hanging Judge of the Court of Public Opinion

[by Howard Fencl, Hennes Communications] When the charges you face are shocking and severe – damning charges that chafe the deepest ingrained norms of our society, such as  rape and murder – the Court of Public Opinion can forever decide your fate no matter what happens in a courtroom. If you are deemed guilty by […]


Are You Prepared to Communicate During a Disaster That Can Cause Death & Destruction Within Minutes?

[By Nora Jacobs, Hennes Communications] That’s the key question contained in this poster, from an organization called Civic Plus.  It’s a good reminder to all organizations that communicating to stakeholders when an emergency strikes often needs to happen in seconds.  That means communicators need to have systems and techniques in place in advance that can […]


Examining the Body Language of Charisma

From Carol Kinsey Goman, Ph.D.: Let’s face it, in business dealings, charisma counts. A lot. And charisma is as much about impressions and body language as it is about issues and substance. I’ve seen many qualified people get passed over for promotion (or lose a sale or fail an interview) simply because they couldn’t project an engaging […]


How Lawyers Can Minimize Professional Mistakes During a Scandal Like That at Penn State

[By Stephanie York, JD, Hennes Communications] “What were they thinking?”  That’s what we all ask when a big scandal unfolds, such as Penn State, Enron, Watergate and most recently, the Michigan State sex abuse scandal.  Those on the outside are left scratching their heads, wondering how those huge institutions got so deep and so far […]


How Facebook’s Response Ignited the Cambridge Analytica Scandal

From our good friend and colleague, James Haggerty: In a crisis, it’s not the event itself that counts. It’s the response. Unfortunately for Facebook’s shareholders, it appears Mark Zuckerberg, Sheryl Sandberg, and the company’s other leaders did not understand this basic rule of crisis management when handling the Cambridge Analytica scandal. For my 2017 book, Chief […]


Hennes Communications Selected by Philadelphia Insurance

We are pleased to announce that Hennes Communications has been selected by Philadelphia Insurance Companies to assist their policy holders facing sudden challenges to their company or organizations’ reputation. We were chosen, in part, because of our deep track record of working closely with legal counsel, balancing best crisis management practices and the need to […]


By | March 18, 2018 | Uncategorized

John Skipper Details His ESPN Exit and a Cocaine Extortion Plot

John Skipper, the former network chief, goes public in an interview with The Hollywood Reporter about the real reason behind his abrupt departure from Disney after 27 years, a confession to Bob Iger and his hope to work in sports media again. As we always tell our clients: Tell the truth, tell it all and […]


Regaining Organizational Trust When Leadership Misbehaves

[By Nora Jacobs, Hennes Communications] It is a sad commentary on our times, but more and more of our work now involves helping clients who are dealing with the aftermath of misbehavior among their leadership ranks.  Accusations of sexual misconduct, charges of criminal behavior, questionable ethical behavior and significant violations of organizational policies can all […]


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