Specific Solutions
High-stakes problems that Hennes Paynter Communications has addressed for its clients *
- Helped a chemical manufacturing firm manage communications when an accidental release went offsite, impacting the local community.
- Helped a local non-profit housing organization and a Catholic school tell the story of how they discovered and dealt with cases of employee theft.
- Helped a company communicate plant closings and the loss of union jobs that were transferred to a facility in Mexico.
- Solved a long-standing communication problem between a continuing care retirement community and its residents.
- Managed a high school’s response to a delicate off-campus incident that involved one of its students, and an on-campus anonymous threat to students.
- Corrected misperceptions about a local municipality’s investments in economic development.
- Helped a suburban mayor counter media allegations of nepotism.
- Protected a university’s reputation for safety in the face of a series of sexual assaults.
- Prepared a local municipality and its private developer partner for possible eminent domain litigation.
- Helped a Fortune 500 company gain support for moving the headquarters of its largest division to a new location in Northeast Ohio, while avoiding stakeholder problems that would have caused it to reconsider staying in Northeast Ohio.
- Helped a local school district respond to unflattering national and local media coverage.
- Helped a municipality announce the expansion of an S&P 500 company’s headquarters.
- Ensured a local museum’s customers and stakeholders remained loyal and well-informed as it prepared to sell its building and merge with another institution.
- Avoided the possibility of lengthy and expensive litigation against a local development company inaccurately accused of wrongdoing by the media.
- Forestalled litigation against an international manufacturing firm by more than 700 retirees.
- Managed the fallout a school district and a public social service agency experienced after not renewing the contracts of popular leaders.
- Assisted a company whose CEO was arrested on charges of possessing child pornography.
- Defended the largest kosher meat processor in the United States from a political effort to deny Orthodox Jews their right to religious freedom.
- Built support for the merger of two private schools, opposed by many parents and alumnae who favored single-sex education.
- Kept a minor league baseball team from being the scapegoat after governmental delays increased the financing costs of its new ballpark.
- Helped a large commercial bank communicate its intentions to move some of its operations overseas, allowing it to demonstrate its leadership on the issue of student loans.
* Many of the above case studies were performed by Hennes Communications LLC or Paynter Communications LLC prior to their merger in 2009.
“Barb did a great job. She was responsive and persuasive in moving us to take her advice, while taking our input. We are very pleased.”
Robert C. Smith, President & CEO
Spero-Smith Investment Advisers, Inc.

"When our organization was facing an unexpected crisis certain to attract negative media attention, one of our first phone calls was to Hennes Paynter Communications. As anticipated, Mr. Hennes offered practical strategies for effectively communicating a positive message to both the media and our internal constituents. He responded immediately, developed strategies within just a few hours of our first contact with him and was readily available for counsel over the several days of media activity.
Perhaps most valuable to us was the guidance Mr. Hennes provided our media spokesperson. He helped our spokesperson develop responses and anticipate inquiries and, most importantly, encouraged the self-confidence and composure needed to ensure successful outcomes for our organization.
I would, without reservation, recommend Hennes Paynter Communications to any organization facing communications difficulties. Through practical instruction and personal coaching, Hennes Paynter Communications not only helps businesses successfully manage an immediate crisis, but also teaches valuable skills and strategies that can be used time and again in the future."
Courtney Baker, Communications Manager
Lawrence School