Resources

Hennes Paynter Crisis Communications &
Media Relations E-Newsletters

We’re proud to announce that Hennes Paynter Communications won a gold “Rocks” award for our Crisis Comm & Media Relations E-Newsletter from the Greater Cleveland Chapter of the Public Relations Society of America. Our newsletter works to keep you informed about the discipline of crisis management with authoritative commentary, and with best practices from breaking crises in the news.

The “Rocks” award acknowledges outstanding public relations programs incorporating sound research, planning, execution and evaluation. It’s the fourth year in a row Hennes Paynter Communications has won top honors for crisis communications work at the “Rocks” awards.

“For more than a decade, our Crisis Comm & Media Relations E-Newsletter has brought subscribers carefully selected items about the art of well-crafted communications,” said Nora Jacobs, vice president at Hennes Paynter Communications, “It’s built so you can bring yourself up-to-speed on crisis management with a quick skim, or take a deeper dive with links we provide on every item.”

More than 6600 clients, colleagues, friends and fellow crisis management professionals receive our award-winning, twice-monthly Crisis Comm & Media Relations E-Newsletter, now in its 11th year of publication.

Click the links below to browse past issues.  For a complimentary subscription, email info@crisiscommunications.com.  Do let us know who you are and what you do.*

June 15, 2013
Esquire Guy's Guide to Media Interviews; Americans Love Controversial Cheerios Ad; News You Need vs. News You Want; TV Station Stops Using 'Breaking News'; Who Does the Ethicist Think He Is?; National Spelling Bee; What Does Off-the-Record Really Mean?; Soda, Pop and Devil Strips; Bazooka Joe Turns 60; The Only Surviving Video Footage of Anne Frank; NASA & Social Media; Five Fake PBS Ads; What a Night of Drunk Driving is Really Like

June 1, 2013
Rutgers & Coaches with Anger Issues; TV Critics Evaluate Barbara Walters' Legacy; Reddit Users Attempt to Shame Sikh Woman; Cleveland Metropolitan Bar Association Annual Meeting; Disaster Training; Journalism and PR Basics; Crisis Communications Basics; The Dreaded Phone Call; Why Journalism's Demise is Bad for Theater; Alerts on Your Cell Phone; How do Tornadoes Form?; What's Your Color?; Timelapse Photos of 30 Years of Human Impact on Earth; Newspaper Adopts Classic PR Strategy After Fabricating Story

May 15, 2013
Florida Atlantic President Cites Crushing Media Scrutiny in Resignation; Rescue in Cleveland; Scott Pelley - "We're Getting the Big Stories Wrong"; Reading & Writing About Food; Social Media in Disaster Response; Digital Leadership; AP Scandal; Taking the Right Stance; WSJ Says "Wear Makeup"; Defining What's Fair; Why do NPR Reporters Have Such Great Names?" 12 Brand Pranks; A Day in the Life of a Reporter in Emoticons

May 1, 2013
Boston Bombing - Lessons Learned; The Internet is a Surveillance State; How Sports Illustrated Broke the Jason Collins Story; Dove Ad Goes Viral; Reflections on Recent Crises; St. Louis Hospital Apologizes for Wrong-Side Surgery, but Not Quick Enough; Public Officials Training Program; Memories of Roger Ebert; Man of Steel & Cleveland; Workin' in the Salt Mine; Best Magazine Cover of 2012

April 1, 2013
Why Women Turned on The Today Show's Matt Lauer; The Fall of the Superstar Athlete; Tiger Woods' New Nike Campaign; Feeding the Beast - Crime Coverage Requires Constant Feeding; Lululeman Practices Textbook Crisis PR During Yoga Pants Frenzy; White House Press Conferences Turn 100 Years Old; General Counsel as Supermen; Year Begins with Spate of Exemplary Apologies; For Those Who Miss Typewriters; Meet the Beatles; NPR to End Talk of the Nation; FBI Launches PR Campaign; Flipboard Just Created 50 Million Editors

March 15, 2013
Crisis Communications for the New Pope; The Court of Public Opinion is About Mob Justice; Carnival Cruise Nightmare; The Best Obit You Will Ever Read; Roger Ailes Bio; Watergate Revisited; Hennes Paynter Sponsors Beatles Documentary; Guy Fieri Screws Up; Mars Curiosity; Cringe-Worthy Journalists; Gynecologist Secretly Tapes Women; 150 Newspaper Front Pages from the Same Day; Beam Us Up, Scotty

March 1, 2013
Oscar Pistorius; Should a Murder Suspect Hire PR Counsel; When the Cops Subpoena Your Facebook Info; How Google Did the Right Thing with the NASCAR Crash Video - and Why It Matters; So, How DO You Tip Off The New York Times; The Battle of New Orleans; Suppliers Can be Hazardous to Your Reputation; Hennes Paynter Co-Sponsors Beatle Documentary Screening; Body Language - It's Not Just Wwhat You Say, But How You Say It; The West Wing Staff Dies Aboard Star Trek Voyager; Sesame Street Explains Reporting; Assembling the "Billing Block"

February 15, 2013
Sports “Journalism”; Another Paterno Fail; Carnival Cruise Ship (“Like Living in an Outhouse”); Super Bowl Power Outage; Applebee’s Revisited; Disaster Psychology for Elected Officials; How to Respond When Media Get It Wrong; Rubio Water-Swig; Miami Herald Changes Commenter Policy; How Beyonce’s Publicist Succeeded by Failing; Your Favorite New Yorker Stories; President George Bush Hacked Emails Raises Journalism Ethics Questions; 9 Spectacular Videos of the Russian Meteorite Blast; Why Russians are Obsessed with Dash-Cams; Woman Hides Under Desk for Half-Hour to Dodge TV Reporter; Grand Central Turns 100

February 1, 2013
Best Super Bowl Ads of 2013; NFL Stumbles; Super Bowl Media Day - Stupid Questions; Want Singers to Sing the National Anthem Live?; Beyonce Shows World How to Respond to a Controversy; Applebee's FAIL; Te'o-Couric Interview Shows Value of Follow-Up Questions; Syracuse Newspaper Goes Digital First; Lance Armstrong & Aggressive Narcissism; Lance Armstrong Blew His Last Chance; Lance's "Unsettling" Body Language; Using Sandy Hook to Promote Gun Control; Crisis Comm Suggestions for Schools; Ain't Love Grand?; The Boneyard; Tech Skills Before a Social Media Crisis; 10 Rules for the Apostrophe; Train Everyone - Including the Band; Movies About Journalists & Reporters

January 15, 2013
Manti Te'o; Lance the Liar; "Gun Violence" vs. "Gun Control"; The Annals of Camera Chasing; Don't Believe Everything You Read; What You Can Miss While Reading a Newspaper; And the Inductees Are..." Colorado Theater Fail; The "First Flush"; Brain Gain Cleveland; Finding a Way to Talk About IBD

January 1, 2013
2012 Year in Review: Best Magazine Covers, Best Films, Best Viral Ad Campaigns, Best Magazine Articles, Best Media Errors & Corrections, Best Cleveland Video; "Snow Fall" Multimedia Story from The NY Times; Tragedy at Sandy Hook Elementary; The Business Model for Your Newspaper is Toast; Did U.S. Media Ignore Murdoch Plan to Hijack Presidency?; Facebook Best Practices; Managing Negative PR; Ken Burns Interview; All the Simpsons Headlines; Wikipedia's 12 Greatest Sentences; the Evil Plans of James Bond Villains

December 15, 2012
Elementary School Shooting in Connecticut: Government Agencies Use Social Media Before, During & After Hurricane Sandy; Can The Plain Dealer be Saved?; Why We Blab on Facebook; Notable Deaths Feature Men - Not Women; It's CLE Season for Lawyers; Nate Silver on Journalism vs. Punditry; Top Chefs Review Food Critics; Honolulu After Pearl Harbor - A Report Published for the First Time, 71 Years Later; Banner Ads are Worthless; The 5 Second Rule; How Did Newspapers in 1912 Cover 12-12-12; Jon Stewart Almost Quit The Daily Show; the 14 Best Muppet Christmas Songs

December 1, 2012
Advice for General Petraeus; Silence is the Virtue of Fools; What's to Become of The Plain Dealer; Arsenic & Rice; Local TV News - When Looks Deceive; Lawyers & The Press CLE; Attack on Guy Fieri; Hennes Paynter Wins Gold Rocks Award for Crisis Comm E-Newsletter; North Korea Dictator is "Sexiest Man Alive"; National Lampoon Interview; 5 Ways Companies Can Avoid a Crisis Like Ikea's; Deprived of Media, College Students Describe Ordeal; Bruce Lee Playing Ping-Pong with Nunchucks

November 15, 2012
Penn State's Freeh Report and Lessons for Corporate Boards; Plain Dealer Journalists Plan Pre-Emptive Campaign Against Reduced Print, Staff Cuts; Role for Social Media in Courtroom; Lessons from Hurricane Sandy; In Crisis, Officials Embrace Social Media; "Managing the Media" CLE for Attorneys; Karl Rove Walk-Off; Lesson from the Campaign Trail for the Board Room; Co-Branded Employees; 50 Years of Political Ads

November 1, 2012 SPECIAL 10th ANNIVERSARY NEWSLETTER
Lessons from Hurricane Sandy; Liar Lance Armstrong; JFK Wants You to Vote; Komen Revisited; Coming Soon to Your Hometown Newspaper; Clark Kent - Blogger?; Deborah Tannen on the Presidential Debates; The How, What and Why of MAD Magazine; 80 Years of Newsweek Covers; 12 Real Magazines That Outlasted Newsweek

October 15, 2012
TV Anchor Struggles with Weight Issues; Networks Like Split-Screen Debates; The Ann Arbor (Newspaper) Precedent; Do Wet Streets Cause Rain?; The General Counsel as "Chief Crisis Manager" in Wake of Tragic Events; Creators of Negative Political Ads Use Neuroscience; Mad Magazine Uses Apple Maps to Tweak Saul Steinberg's Famous New Yorker Cover; I Don't Understand What Anyone is Saying Anymore

October 4, 2012 SPECIAL POST-PRESIDENTIAL DEBATE EDITION
Advice for Obama and Romney; Advice for CEO's, Business Leaders and Other Government Officials

October 1, 2012
How the NFL Was Forced Into Fourth & Long; Obama Romney Debate Slugfest; Half of Americans Now Get Their News Digitally - Even TV is Vulnerable; News Media Biased Towards Horse-Race Coverage; Today's Journalists 'See Their Job Not to Inform but to Incite'; Local TV Stations in Battleground States Take Campaign Ad dollars, but Ignore Veracity of Ads; The Lost Muhammad Ali Interview; Secrets of The New York Times Op-Ed Pages; Why Fox News Anchors Wear So Much Make-Up; OK, So What DOES Happen When You Push the Button?

September 15, 2012
Plaintiffs' Lawyers, Food Safety Fears & SEO; The Future of Your Local Newspaper; USA Today Turns 30 - Will It See 33?; Managing Personal Risk; Pulling the Curtain Back on NPR's Election Coverage; The Word the Media Won't Use; Do All Astronauts Look Alike?; Narrative Nonsense; 60 Years of Negative Presidential Ads; Story of the Only American Not on Earth on 9-11

September 1, 2012
What Todd Akin Teaches Us About Campaign Contributions; Story of the NYTimes Gory Empire State Building Shooting Photo; Controversial Autopsy Report; September is National Preparedness Month; Two More Newspapers Cut Production Schedules; Donors Stand By Lance Armstrong; E.B. White's Snail Mail; Museum of Endangered Sounds

August 15, 2012
Lawyers of Watergate; Exit of Komen Founder; Risk of a Crisis vs. Risk of Not Being Crisis Prepared; Should Rich Kids be Grounded From Social Media?; How AP Photographer Captured Gabby Douglas Olympic Photo: AP Publishes 2012 Election Style Guide; Meet the Beatles, Again; Godfather Falls from Grace; When Media Get It Wrong

August 1, 2012
"Batman" Massacre in Aurora; Chick-fil-A PR Nightmare; Integrating Video Into Your Emergency & Preparedness Messages; Cease-and-Desist Letters; Skanska Faces Crisis Comm Controversy; MAD Magazine at Comic-Con; Man Gets A Few Things Off Chester Before Dying; Coca-Cola Happiness Machine; Our Olympic Salute to the Abbey Road Webcam

July 15, 2012
Crisis at Penn State, the Freeh Report, Paterno & Sandusky; How to be a Restaurant Critic; ABC News Prez Writes Inside Story; Reporters & Nonprofits; Protesters & Public Relations; Bruce Hennes Goes to Top of Terminal Tower; Imaginery Reference Works; The Associated Press and the Olympics; Crisis Communications and Crisis PR Tips and Best Practices

July 1, 2012
CNN & Fox News Jump Gun on the Obamacare Supreme Court Decision (epic fail); Sorkinisms; Salvaging Roger Clemen's Reputation; Prep School Predators; 5 Ways to Reframe a Non-News Event; Top Mistake Companies Make with Data Breaches; 10 Inspiring Nora Ephron Quotes; NBC's Today Show; McDonalds Photo Shoot

June 15, 2012
Penn State Needs a New Game Plan; Apologize, Deny or Defend; Layoffs at the Times-Picayune; Preparation is Critical; Who Should Speak When a Crisis Occurs; Cybercrime and Crisis Communications; Behind the Scenes at CBS News; the 40th Anniversary of Watergate; Andy Warhol & Esquire Magazine

June 1, 2012
Damage Control for Colleges; Frank DeFord & Sports Writing; Buzz Bissinger & Cautious News Editors; What Causes Social Media Crises; Pop Culture Responses to Pandemic Diseases; 20 Years Ago This Month, Johnny Carson Signed Off; What Happens to Your Social Media Accounts When You Die

May 15, 2012
Big Google is Watching You; What to do When the Ship is Sinking: A Guide to Crisis Communications; Manage the Recall - Not the Crisis

May 1, 2012
Secret Service Scores an A- in Scandal Response; The Wal-Mart Bribery Scandal; 3 Marketing Takeaways from Dollar Shave Club's F***ing Great Ad

April 1, 2012
College Athletics, Crisis Communications & Social Media; Maker of 'Pink Slime' Launches PR Counter-Offensive; 8 Classic Newspaper April Fools' Hoaxes

March 15, 2012
Rush Limbaugh's Sorry Approach to Corporate Communications; 5 Crisis PR Lessons From the Goldman Sachs Resignation; Gap's Social Media Policy a Guide for Other Companies

March 1, 2012
Tragic School Shooting in Chardon, Ohio; LeBron Hires PR Strategist; It's a Wonderful Lie

February 15, 2012
Can Susan G. Komen Recover from Planned Parenthood Funding Fiasco?; Consumers Rally Around JC Penney, Ellen in Face of Anti-Gay Group's Hate Campaign; Anonymous Bloggers and The First Amendment: When and How Your Company Can Identify its John Doe Defendants

February 1, 2012
Komen Foundation Ends Future Funding to Planned Parenthood; Ferris Bueller Super Bowl Ad; Cruise Liner Lies on Side; Carnival Cruise CEO Lies Low After Wreck; How to Adapt Crisis Communications to the Digital Age

January 15, 2012
Penn State Scandal Sharpens Focus on Reputational Risk; How FedEx Turned a Disaster Into a PR Win; The Digital Battlefield

December 1, 2011
Joe Paterno & Penn State; Occupy Wall Street; High Profile Litigators Advise on High-Profile Cases in Media; When Business Can't Foresee Outrage

October 15, 2011
Steve Jobs Was a 'Nightmare" Photo Subject; Help, My Lawyer is a Dominatrix!; Speaking Too Fast & Stuck Behind a Podium; Customer Service in the Age of Social Media

October 1, 2011
Lady Gaga: Marketing Phenomena & One of World's Most Recognized Brands; Why Sports Beat Reporters Rarely Break News About Scandals; PR Needs a Moneyball Makeover

September 15, 2011
9/11 Ten Years Later; Sex and the Married Politician; University of Miami Scandal is Wake-Up Call for Colleges/Companies/Organzations

September 1, 2011
Watch Stephen Colbert Get Schooled by a Communications Consultant; 14 Ways Not to Suck as a Speaker; Hurricane Irene - News or Hype?

August 15, 2011
The Wrong Body Language; Superman - The Man of Steel Has Better Things to Do Than be a Reporter; Be a Presentation God

August 1, 2011
How to Get Haters Off Your Website; Happy Anniversary to Jon Stewart, The Today Show & NBC; A Digital Crisis is Coming Your Way. Are You Ready?

June 15, 2011
I'm Sorry and I Won't Do It Again; E. coli Outbreak Underscores U.S. Food Safety Leadership; The Worst Reputation a Company Can Have; Congressman Weiner - Pants on Fire

June 1, 2011
Anatomy of a PR Crisis: Dove Forced to Defend Allegedly 'Racist' Ad; Social Media & Preparedness 101: Zombie Apocalypse; With a Single Tweet, Lance Armstrong's PR Machine Blunts '60 Minutes' Segment

May 15, 2011
How the Media Covered Bin Laden's Death; Why Don't We Do It in the Road?; Cramer: 'The old me would have hit Jon Stewart with a chair'

May 1, 2011
BP: A Textbook Example of How Not To Handle PR; FACEBOOK: Should Teachers Friend Students?; Japan Nuclear Crisis: Outrage Again Overshadows Actual Hazard

April 15, 2011
Parents of Tipsy Toddler Sue Applebee's Over Drink Mixup; The Catholic Church's Pedophilia Scandal: Contrition, Dilemma-Sharing & Accountability.; Has Charlie Sheen's Shooting Star Finally Fizzled?

April 1, 2011
G.E. Launches Twitter Blitz to Combat NYTimes Article; Japan Disaster Offers Five Small-Business Lessons; Traditional News Outlets - Living Among the Guerrillas

March 15, 2011
When Marketing Reach of Social Media Backfires - Voice of AFLAC Duck Fired; 5 Things You Should Know About Disclosure; The Tragedy in Japan

March 1, 2011
WikiLeaks & The New York Times; Lawyers Look Up Jury Candidates on Facebook; The Incredible Shrinking Soundbite

February 15, 2011
Super Bowl Ads - The Best, Worst & Lessons Learned; Where's the Beef, Taco Bell?; The Unexpected Return of Duck & Cover

February 1, 2011
Your Brand is Under Attack - Critical Tips for Quelling Cyber-Aggression; Presentation Tips from The King's Speech; The Connection Between the Shooting in Tucson, Arizona & American Public Discourse

January 15, 2011
The Handwritten Letter, an Art All but Lost, Thrives in Prison; WikiLeaks� Julian Assange Wants To Spill Your Corporate Secrets; Violent Political Rhetoric

January 1, 2011
Blog Gives Superheroes and Supervillains Their Day in Courts; Understanding Users of Social Networks; For One Pulitzer Prize Winning Photographer, Some Days Are Never Forgotten

Special WikiLeaks Edition
WikiLeaks Stalks Corporate America: How Companies Can Prepare; How to Apologize When Your Candid Comments Show Up on WikiLeaks (or Somewhere Else You Didn't Intend); WikiLeaks Key Revelation: Everything is Discoverable

December 1, 2010
20 Business Lessons Learned from Monty Python; LeBron James Returns to Cleveland; How Not To Use YouTube; Tiger Woods PR Campaign Off to Shaky Start

November 15, 2010
A Few Minutes with John Cleese on Creativity; Superheroes in Court! Lawyers, Law and Comic Books; Facebook Places - Controlling Your Information

November 1, 2010
Why Is It So Hard to Apologize Well?; The Plight of Afghan Women: A Disturbing Picture; Top 10 Embarrassing Celebrity Commercials

July 10, 2010
LeBron James - The Chosen One Falls From Grace; Special LeBron James Edition

July 1, 2010
BP Gulf Spill - The Lawyers vs. the PR People; A Near-Perfect Game of Baseball & Crisis Management; General McChrystal vs. Rolling Stone Magazine

June 1, 2010
Suicide is Never Painless; BP Oil Spill in the Gulf; Are Computer Problems Creating a Communications Crisis?

May 10, 2010
The Art of Looking Good; BP Struggles in Response to Oil Spill; W. Virginia Mine Disaster - Making It Worse

April 1, 2010
April Fool's Day - Time for the Inner Imp to Emerge; What to Wear to a Public Apology; When Blogs Go Nuclear - On You!

March 15, 2010
Tiger Woods Comeback - Former White House Press Secretary Ari Fleischer to Help; The Worst Deal of the Century; The Princess Bride Guide to Copywriting

March 1, 2010
Tiger Woods - Crisis Comm Lessons; The Winter Olympics - Crisis & Communications; Roger Ebert - Two Thumbs Up

February 15, 2010
Answering J.D. Salinger's Mail; Thirty Hilarious Print Ads; Merry Christmas - We Threw All Your Stuff Away

February 1, 2010
Toyota's Tylenol Moment; Royal Carib Decision to Dock Ship in Haiti Causes Controversy; Obama & The Press

January 24, 2010
Conan, Leno & Letterman - Late Night Fratricide; Mark McGwire - Better Late Than Never? Or Not.; The Sins of Tiger Woods

January 1, 2010
Tiger in the Tank; Regret the Error; Delivering Bad News

December 15, 2009
How American Mensa Handled It; Mashup: West Side Story, Twitter, Facebook and Pandora; Four Lessons Your Organization Can Learn From the U.S. Army

December 1, 2009
BCS Creates Case Study About How NOT to Use Social Media; World's Best Kept Legal Secrets Revealed; Ford-Firestone Crisis: Insider Shares Hard-Won Lessons

November 15, 2009
H1N1 Flu Update; Crisis Communications in the Social Media Age; Instead of 'Deny, Defend,' It's 'Address, Apologize'

November 1, 2009
Sully's Journey Provides Lasting Crisis Lessons; Embracing Controversial Causes; Kerik Goes to Jail for Leak; Social Media at the Mayo

October 15, 2009
David Letterman Seizes Control of His Own Story; Roman Polanski, Politics and PR; You Can't Spin Your Way Out of Bad Behavior

September 15, 2009
Beyonce's 4-Part Strategy for Crisis Communications Success; Public Apologies - How Not To Do It; Tell the Truth, Tell It All & Tell It First

September 1, 2009
Ben Stiller Explains Twitter to Mickey Rooney; H1N1 Pandemic Influenza; Netflix Had Me at "We�re Sorry"

August 15, 2009
Questions re: Law School Dean Resigns During Prostitution Investigation; Eight Words & Phrases to Avoid in LGBT Communications; Amazon Screws Up

July 15, 2009
Lindsay Lohan Speaks; Crisis - Your CEO is Dead; Jeff Goldblum, R.I.P.

July 1, 2009
Michael Jackson; Famous Faux Apologies; Keeping News of the Rohde Kidnapping Off of Wikipedia

June 15, 2009
One Way the Media Manipulate the News; The Pursuit of Narcissism; Behind the Scenes: The "Tank Man" of Tiananmen Square

June 1, 2009
Pandemic Flu - Don't Become Complacent; Starbucks' Social Media Campaign Hijacked by Critics; Notes on a Crisis - What Domino's Can Do to Revive & Thrive

May 15, 2009
H1N1 Swine Flu: We've Been Warned; In Public Arena, 'Sorry' Seems To Be the Hardest Word; Ten Things Nonprofits Should Know About Social Media

May 7, 2009
Special H1N1 Swine Flu Edition

May 1, 2009
Susan Boyle as Parable: Our Hunger for Mighty Metaphors; Brands That Got Punk'ed by Social Media; Serial Killer

April 15, 2009
Forgive and Forget? Not So, For Jim Cramer; The Cleveland Media - "We're Watching You"; Joe Friday, Eddie Haskell and Howard Beale

April 1, 2009
You Can't Do THIS In A Newsletter !!; Jon Stewart vs. Jim Cramer - The Last Word; Goodbye to the Age of Newspapers (Hello to a New Era of Corruption)

March 15, 2009
Is It Entertainment - or News ?; Why Reputation is Everyone's Responsibility; Run For Your Lives - Please

February 15, 2009
Has Michael Phelps' Reputation Gone Up In Smoke?; Obama's First Press Conference; Good Night & Good Luck

February 1, 2009
Obama Inauguration; Life Imitates Art: Blagojevich & Eric "Otter" Stratton; Sneak Peek - Super Bowl Commercials

January 15, 2009
Inauguration Day & The Media; Faux Apologies; Seattle Newspaper Writes Its Own Obit; Shrinking Newsrooms

January 1, 2009
Happy New Year !!!; It Was the Best of Times, It Was the Worst of Times; Regret the Error

December 15, 2008
Secret Leather-Loving Partner Embroils Law Firm in Scandal; You, Too, Can be on CNN, FOX or MSNBC; How the Media Covers the Media

December 1, 2008
The Blogosphere: A General Counsel's Crystal Ball & Bully Pulpit; When Tragedy Strikes; Law Firm Bombings Should Prove Urgency of Security, Crisis Planning

November 15, 2008
Supreme Court Justices Debate the F-Bomb; Uncertain Times Call for Forthright Communications; High Marks for Handling an Explosive Situation

November 1, 2008
Regret is a Weasel Word; Going Around the Media; Presidential Campaigns & PR

October 15, 2008
Doctors Who Apologize; Fisher-Price Had a Plan in Place; How to Create a Crisis Blog

October 1, 2008
Tylenol - Still the Cure for Crisis Pain; Doctored Photos; Social Media & Crisis Response

September 15, 2008
Frank Sinatra Has a Cold; Illness & Death in Canada; Learn to Tell Your Story - QUICK

September 1, 2008
Meeting Disaster with More Than a Wing and a Prayer; Using Your Camera Phone/PDA in an Emergency; Pandemic Flu Update

August 15, 2008
Protecting Your Online Rep; Just What the Heck is Social Media; Learning to Translate Reporter�s Lies

July 15, 2008
Do You Know What Google Says About You?; Vanity Fair Blogopticon; Online Reputation: 6 Steps to Manage a Crisis

July 1, 2008
Do Clownish Ads Work?; It's An Emergency - And We're Not Prepared; Raise High the Rafters

June 15, 2008
The Unthinkable: Who Survives When Disaster Strikes - And Why?; Extreme Crisis Communications; Death by PowerPoint

June 1, 2008
I'm Sorry. I'm REALLY Sorry.; Texting In An Emergency; Antidote to Doom & Gloom

May 15, 2008
Bill O'Reilly Has a Hissyfit; Keep Your Shoes On and Tell the Truth; When the Media Calls Your Law Firm for Bad News

May 1, 2008
Miley Cyrus Grasps Hollywood Mantra: Blame the Media!; Silent, Secretive Sect Unleashes Public Relations Campaign; Seven Common Mistakes Handling Crises

April 15, 2008
Netflix Gets It; DHS Chertoff Meets the Bloggers; Stop the Presses

March 15, 2008
New York Governor Eliot Spitzer; Doing the Right Things -- and Still Losing; Ten Ways to Use LinkedIn

March 1, 2008
Data Security Breaches in an Age of High Anxiety; How the Pet Food Industry Defused a Crisis; Avoid the "Judicial Guessing Game"

February 15, 2008
Managing the Court of Public Opinion; Scared To Talk In Public?; Take the Jargon OUT of Your Business

February 1, 2008
Authenticity Today Means Being Able to Say You're Sorry; Target Tells a Blogger to Go Away; Become a Disaster Action Kid on FEMA Web Site

January 15, 2008
Reassuring Customers/Clients in Grim Times; Batter Up !!; Stop the "Ums" and Compete With Larger Competitors

January 1, 2008
New Year's Resolution; 101 Dumbest Moments in Business; The Top 15 Crisis-Reputation Issues

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