Crisis Communications
2841 Berkshire Road
Cleveland, Ohio 44118
tel 216.321.7774
fax 216.916.4405

Crisis Communications Response

Your firm or agency is in trouble…your CFO has been arrested…hackers compromise confidential data… your product is recalled…  a tank of toxic chemicals leaked and the plume is spreading…the pressure is on…the camera crew is at the door….

When it happens to you, your business or your agency, how will you tell your employees? Your customers and vendors? What will you say to your neighbors and local elected officials?

Hennes Paynter Communications has handled scores of crises for organizations of all types, including product recalls; health, safety and environmental concerns; financial and corporate controversies; internet attacks and workplace issues. police car

We can help you develop the appropriate strategy for responding to any crisis, large or small. We’ll work with you to develop appropriate messages and then help you put a strategy in place. We’ll help you identify the best methods to get the word out – web postings, text messages, emails, letters, phone calls, traditional media. And then we’ll help you monitor reaction and respond appropriately.

Hennes Paynter’s Crisis Comm SWAT Team is also adept at media relations. We can help you manage your interactions with the media both proactively and reactively. 

We had a chemical spill in Madison Village on May 29, 2008. The entire incident was handled well because our Police Chief, Road Superintendent and I had been to your Extreme Crisis Comm seminar on May 15th at Lakeland Community College. Thank you for all of the excellent information. If we have a major incident in the future, your company will be the first place I call.

 

Matthew R. Zapp
Village Administrator, Madison Village, Ohio

"Bruce Hennes is the Master of Disaster."

Becca Braun, Chief Development Officer
JumpStart, Inc.

 

"The Hennes Paynter Team has been, and continues to be, an extremely valuable resource to myself and to RTA. They have the skills to quickly and accurately respond, analyze the situation and then work to effectively develop and implement the appropriate communications plan."

Joseph Calabrese, General Manager
The Greater Cleveland Regional Transit Authority